Research and Experience

UX Research @ Intel (’16 – Present)

Okay guys, here’s what we should do. 

  • Research Goals: Guide the user-centered development of new consumer technology powered by Intel hardware.
  • Technology Focus: Wearables and the Internet of Things
  • Research Methods: All of them! Exploratory & formative work includes interviews, observations, and surveys to develop personas and scenarios towards a technology idea. Product testing includes interviews with usability methods such as System Usability Scale and task analysis.

(Note, due to proprietary nature of projects, more details cannot be provided.)


Human-Centered Computing @ UMBC (’11 – ’16)

Gather data, organize it, write a paper, repeat.

  • Research Methods: Conducted experiments using observation, interview, diary study, Wizard of Oz, software data collection, and online survey
  • Research Topics: Towards Designing a Mobile Navigation Aid for People with Vision Impairments & Making Fashion Accessible for People with Vision Impairments
  • Dissertation Topic:  Answering Open-Ended and Subjective Visual Questions from People with Vision Impairments

More research and design projects


Accessibility Testing @ SSB BART Group (’10 – ’12)

It’s an “alt attribute”, not “alt tag”.

  • Analyst: Test websites, software, and hardware for potential accessibility issues, utilizing technical and user interface skills to make code and UI remediation recommendations
  • Assistive Technology: Used several popular assistive technologies while testing (including screen readers, screen magnifiers, and dictation software)
  • Accessibility Standards: Testing primarily based on Section 508 and WCAG 2.0

More about accessibility


Voice User Interface Design @ Convergys (’05 – ’10)

“I design those phone systems where you talk to a computer.”…”Yes, I know, I’m sorry you hate them.”

  • First in Software Lifecycle: Worked with clients and team members to gather requirements and design IVR’s (Interactive Voice Response systems)
  • Usability Testing: Prepared and facilitated usability testing with recruited participants and wrote final reports
  • Speech Recognition Technology: Gained expertise as speaker at two annual SpeechTEK Conferences and working closely with speech scientists

More about the design process and IVR samples


Software Engineering @ Auburn University (’03 – ’05)

Educational software, assistive technology…technology that helps people. Hmm…

  • Courses: Included HCI and Multimodal UI Design, Software Development, Network and OS Administration, Multimedia Networking
  • Human Centered Computing Lab: Ran studies, programmed, and researched projects such as “Distributed Listening” and the start of accessible and secure e-voting
  • Thesis: “Nel: A Spoken Language Physics Tutor”

More about my thesis


Computer Science @ Bowie State University (’99 – ’03)

Somehow through all that programming I never actually threw my computer out the window.

  • Courses: Foundational courses including C++, Java, and Web programming; Assembly Language; Data Structures; Database Management
  • Undergraduate Research: Through NSF-sponsored program (MIE), I conducted research (primarily in UI design), presented at conferences, and learned about graduate school
  • Extracurricular: Very active in leadership — VP and President of community service organization (Circle K International), Captain of the marching band color guard, Chaplain of National Council of Negro Women (inaugural chapter), active member of the Honors Organization (just to name a few)
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