Curriculum Vitae

Michele A. Williams (formerly Burton)

Email: micheleawilliams [at] acm [dot] org

Web: http://www.michele-williams.com

Education

Ph.D., Human-Centered Computing
University of Maryland Baltimore County (UMBC), Baltimore, MD, 2015
Thesis: Answering Subjective and Open-Ended Visual Questions from People with Vision Impairments

M.S.W.E. (Masters of Software Engineering)
Auburn University, Auburn, AL, 2005
Thesis: Nel: A Spoken Language Physics Tutor

B.S., Computer Science
Bowie State University, Bowie, MD, 2003
Summa Cum Laude

Professional Experience

Senior User Experience (UX) Researcher – Accessibility, Pearson, 2017-Present
Use knowledge of accessibility guidelines and standards such as WCAG 2.0 as well as user research findings with users with disabilities to guide universal product designs in higher education products.

User Experience (UX) Researcher, Intel Corporation, 2016-2017
Designed, conducted, and reported on user experience research to guide next-generation technologies powered by Intel within multi-disciplinary team. Example findings included highlights of new product market differentiation and guidance on hardware component inclusion. Created and conducted accessibility training with User Experience (UX) team.

Accessibility Analyst, SSB BART Group, 2010-2012
Tested IT systems against accessibility standards such as Section 508 and WCAG. Tested with manual techniques and assistive technology such as screen readers, magnifiers, and voice dictation software. Prepared findings reports including specific code examples for external clients.

Senior Voice User Interface Designer, Convergys Corporation, 2005-2010
Gathered requirements, designed UI, and usability tested IVR telephone systems within multi-disciplinary teams for varying external clients. Presented best practices at an annual national industry conference. Created and conducted cross-organization UX training.

Research Experience

Graduate Research Assistant, University of Maryland Baltimore County, 2013-2016
Informed Toyota robotics designers on a wearable navigation aid for blind pedestrians, from project inception to prototype evaluation. Executed 20 qualitative and quantitative research studies with 100+ participants with vision impairments to directly inform design.

UX Research Intern, Microsoft Research, 2014
Designed, built, and evaluated an accessibility-related wearable based on iterative interviews of 16 participants with and without disabilities. Design and affect-related use cases are patent-pending.

UX Research, Intern, Yahoo Labs, 2013
Coordinated and conducted three contextual and on-site focus groups with 20 older adults to create online product ideas.

Graduate Research Assistant, UMUniversity of Maryland Baltimore CountyBC, 2011-2013
Designed and iteratively prototyped fashion-related assistive technologies for blind wearers after completing exploratory research. Conducted three interview and survey studies with 25 participants with vision impairments.

Graduate Research Fellow, Auburn University, 2003-2005
Designed and built a multi-modal intelligent tutoring system including animated avatar tutor and natural speech interface. Built database repository and Web entry form for questions, answers, and hints. Gathered requirements and feedback by interviewing and iterating with university professor.

Undergraduate Research Assistant, Bowie State University, 2000-2003
Designed and programmed a Java-based graphical user interface (GUI) for an inference engine (2001-2003). Self-taught Java to aid with Smithsonian Web 3D measurement tool (2000).

IT Intern, NASA Goddard Space Flight Center, 2002-2001
IT Security tasks including incident response and wireless device detection (2002). Assisted with Website development for IT Security Branch (2001).

Publications/Presentations (Google Scholar: https://goo.gl/BbalJT)

Journal Articles

Better Supporting Blind Pedestrians and Blind Navigation Technologies Through Accessible Architecture
Michele A. Williams; Braxton Dubin; Chukwudi Amaefule; Lisa Nguyen; Ali Abdolrahmani; Caroline Galbraith; Amy Hurst; Shaun K. Kane
Designing Around People, 2016

Preliminary Investigation of the Limitations Fashion Presents to Those with Vision Impairments
Michele A. Williams, Callie Neylan, Amy Hurst
Fashion Practice: The Journal of Design, Creative Process & the Fashion Industry, Volume 5, Issue 1, 2013

Peer-Reviewed Conference Papers

What Not to Wearable: Using Participatory Workshops to Explore Wearable Device Form Factors for Blind Users
Michele A. Williams, Erin Buehler, Amy Hurst, Shaun K. Kane
W4A ’15 Proceedings of the 12th Web for All Conference, 2015

SWARM: An Actuated Wearable for Mediating Affect
Michele A. Williams, Asta Roseway, Chris O’Dowd, Mary Czerwinski, Meredith Ringel Morris
TEI ’15 Proceedings of the Ninth International Conference on Tangible, Embedded, and Embodied Interaction, 2015

“Just Let the Cane Hit It”: How the Blind and Sighted See Navigation Differently
Michele A. Williams, Caroline Galbraith, Shaun K. Kane, Amy Hurst
ASSETS ’14 Proceedings of the 16th international ACM SIGACCESS Conference on Computers & Accessibility, 2014

Framing the Conversation: The Role of Facebook Conversations in Shopping for Eyeglasses
Karim Said, Michele A. Burton, Amy Hurst, Shaun K. Kane
CSCW ’14 Proceedings of the 17th ACM Conference on Computer Supported Cooperative Work & Social Computing, 2014

“Pray Before You Step Out”: Describing Personal and Situational Blind Navigation Behaviors
Michele A. Williams, Amy Hurst, Shaun K. Kane
ASSETS ’13 Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility, 2013

Crowdsourcing Subjective Fashion Advice Using VizWiz: Challenges and Opportunities
Michele A. Burton, Erin Brady, Robin Brewer, Callie Neylan, Jeffrey P. Bigham, Amy Hurst
ASSETS ’12 Proceedings of the 14th international ACM SIGACCESS conference on Computers and Accessibility, 2012

Workshop Papers

“Are You Going to Help Her?” – Ethical Challenges Encountered when Conducting Research with Blind Participants
Michele A. Williams, Amy Hurst, Shaun K. Kane
CSCW 2014 Workshop on Co-creating and Identity Making, 2014

Crowdsourcing Subjective Question Answering: Insights from Research on Accessible Fashion
Michele A. Burton, Amy Hurst
CSCW 2013 Workshop on Social Media Question Asking, 2013

Making Fashion Accessible for People with Vision Impairments
Michele A. Burton, Jennifer Beser, Callie Neylan, Amy Hurst
Pervasive Computing 2012 Workshop on Frontiers in Accessibility, 2012

Peer-Reviewed Posters

Not All Errors are Created Equal: Factors that Impact Acceptance of an Indoor Navigation Aid for the Blind
Ali Abdolrahmani, William Easley, Michele A Williams, Erick Ronquillo, Stacy Branham, Tiffany Chen, Amy Hurst
ASSETS ’16 Proceedings of the 18th International ACM SIGACCESS Conference on Computers and Accessibility, 2016

Let’s Get Lost: Exploring Social Norms In Predominately Blind Environments
William Easley, Michele A. Williams, Ali Abdolrahmani, Caroline Galbraith, Stacy M. Branham, Amy Hurst, Shaun K. Kane
CHI ’16 – SIGCHI Conference on Human Factors in Computing Systems, 2016

Designing an accessible clothing tag system for people with vision impairments
Michele A. Williams, Kathryn Ringland, Amy Hurst
ASSETS ’13 Proceedings of the 15th International ACM SIGACCESS Conference on Computers and Accessibility, 2013

Making Fashion Accessible for People with Vision Impairments
Michele A. Burton
Grace Hopper Celebration of Women in Computing, 2012

Capital Region Celebration of Women in Computing (CAPWIC) Conference, 2012
Fashion for the blind: a study of perspectives
Michele A. Burton
ASSETS ’11 The proceedings of the 13th international ACM SIGACCESS conference on Computers and accessibility, 2011

Nel: An Animated Physics Tutor
Michele A. Williams
AACE World Conference on E-Learning in Corporate, Government, Health, & Higher Education, 2004

Talks & Non-Peer Reviewed Posters

“Pray Before You Step Out”: Describing Personal and Situational Blind Navigation Behaviors”
UMBC Information Systems Department Poster Competition, 2014
UMBC Graduate Research Conference (Oral Presentation), 2014, Best Presentation Winner

Making Fashion Accessible for People with Vision Impairments
UMBC Information Systems Department Poster Competition, 2012
UMBC Graduate Research Conference (Oral Presentation), 2012

Developers and Accessibility – When Do They Meet?
ASSETS ’10, ACM SIGACCESS Conference on Computers and Accessibility (Scholarship Recipient Poster), 2010

“I Found 20 Results.” … Now What? – An Analysis of List Presentation
SpeechTEK 2010 Conference (Oral Presentation), 2010

Style Guides: Is Your Design Coordinated?
SpeechTEK 2009 Conference (Oral Presentation), 2009

Doctoral Consortium

Sighted Eye for the Blind Guy: Providing Personalized Responses to Visual Questions
ASSETS ’13, ACM SIGACCESS Conference on Computers and Accessibility, 2013

Using Wearable Technology to Make Fashion Accessible
ISWC ’12, IEEE International Symposium on Wearable Computers, 2012

Patent Application

Modular Wearable Device For Conveying Affective State, 2014

Awards & Honors

UbiComp Broadening Participation Workshop, 2014
Google UNCF Scholarship Winner, 2012
NSF/ACM Computer Human Interaction Mentoring (CHIMe) Workshop, 2012
ACM ASSETS Conference Scholarship Recipient, 2010
NSF Alabama LSAMP Graduate Fellowship Recipient, 2003-2005
NSF Model Institutions for Excellence (MIE) Fellow, 2000-2003

Selected Media Coverage

Microsoft Researchers Get Wrapped Up in Smart Scarf
MIT Technology Review, 2015

Microsoft researchers spin up a smart scarf
PC World, 2015

Microsoft Research smart scarf heats up when you need it most
Wareable.com, 2015

“Smart” scarf heats up to soothe stressed wearers
Times Newspaper (London), 2015

You Can Control This Heated Scarf With Your Smartphone
Time Magazine, 2015

Esta bufanda conectada al móvil vibra y se calienta sola
Gizmodo en Español, 2015

Collaboratively designing assistive technology
ACM Interactions, 2014

Lecture & Invited Talks

“Web Accessibility”; Guest Lecture, UMBC course: Info. Architecture for the Web, 2016
“Wizard of Oz Prototyping”; Guest Lecture, UMBC course: User Interface Prototyping and Development, 2016
“Qualitative Data Methods”; Guest Lecture, UMBC course: Human-Centered Design, 2016
“Interfaces for People with Vision Impairments”; Guest Lecture, UMBC course: Developing Interfaces for Rehabilitation, 2015
“SWARM: An Actuated Wearable for Mediating Affect”; University of Maryland College Park HCIL Brown Bag Lunch Speaker 2015
“Wizard of Oz Prototyping”; Guest Lecture, UMBC course: User Interface Prototyping and Development, 2015
“Describing Personal and Situational Blind Navigation Behaviors”; University of Washington Human-Computer Interaction and Design “Dub Group” Speaker, 2014
“Web Accessibility”; Guest Lecture, UMBC course: User Interface Design, 2012
“Universal Usability”; Guest Lecture, UMBC course: Fundamentals of HCI, 2012
“Universal Usability”; Guest Lecture, UMBC course: Advanced Interface Design, 2012
“Accessibility Overview”; Guest Lecture, UMBC course: User Interface Design, 2010

Academic Service

Reviewer: Transactions on Accessible Computing (2016); Tapia 2015; CWUAAT 2015; ACM Int’l Journal of Human-Computer Studies (2015); IEEE Transactions on Human-Machine Systems (2014); ASSETS 2011-2015; UIST 2015-2016; CSCW 2013; CHI 2012-2014

Research Assistant Advisees

William Easley (UMBC), 2015-16
Ali Abdolrahmani (UMBC), 2015-16
Chukwudi Amaefule (UMBC), 2015
Lisa Nguyen (UMBC), 2015
Braxton Dubin (UMBC), 2015
Caroline Galbraith (UMBC), 2013-2015
Kathryn Ringland (WSU-Vancouver, DREU student), 2012
Jeffrey Boyd (UMBC), 2012

Professional Memberships and Affiliations

Association for Computing Machinery (ACM)
National Society of Black Engineers (NSBE)
Society of Women Engineers (SWE)